MEMBER SUPPORT PORTAL

Order Guidelines 10

• Damaged Items
• Shipping to the Wrong Address
• Order Policy
• Replacement of Missing Item
• Ordering by Mail

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Shipping Policies and Procedures 9

• Change of Address
• Back Ordered Items
• FedEx Delivery Manager
• USPS Delivery Manager
• Shipping to APO, FPO, Other Military Addresses

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Smart Order 2

• Smart Orders
• Smart Order Benefits for Brand Partners & Customers

Back Up Order 1

• Checking Your Downline's Smart Orders

Order Status 1

• Order Status - Automatic Phone System

Payment 6

• Paying by Credit Card
• Paying by Check, Money Order, or Cash
• Taxes
• Taxes - Canada
• Buyer's Right to Cancel

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Gift Cards 8

• Gift Card Program
• How to Redeem a Gift Card
• How to Purchase More Gift Cards
• How to use a Gift Card to Buy at Retail
• How to Use a Gift Card to Join as a Member

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Returns 2

• Money Back Guarantee
• Return Merchandise Request